Learners will acquire the competencies, knowledge, and mindset to work in the largest hotel department, the Rooms Division.
The Rooms Division department is broad and diverse, covering reception, bell desk, guest relations, housekeeping, laundry, and facilities.
The Rooms Division is the first and last impression making it a critical component in every customer visit.
The range of departments provides learners with a myriad of skills, resulting in a multitude of career options.
The course content is benchmarked on the Swiss Vocational Competency Framework.
Program Overview
Luxury Hotel Operations Diploma
Sponsored by TRSDC
Students graduating from this program will have the capacity to successfully work independently in the front office and housekeeping operations, be well-equipped to enter the industry and reach a supervisory position in a short period of time. The course content is benchmarked on the Swiss Vocational Competency Framework.
Program Overview:
Graduates will be proficient in the following activities and will be distinguished by the following behaviors:
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As hosts, they welcome guests according to an establishment's guidelines and they ensure that a hospitable customer experience is delivered.
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They think and act in accordance with the hotel’s standards, are host-oriented and team-oriented.
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Through their personality, they create a pleasant atmosphere and ensure the well-being of their customers. They identify the specific needs of their guests and take appropriate measures to satisfy them.
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They are aware of the importance of cleanliness, maintenance, and laundry work as well as organizational tasks, including logistics for all back-of-the-house activities.
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They can effectively use a property management system. They can make reservations, perform check-ins and check-outs, establish bills, and collect revenue.
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They master the principles of hygiene and occupational safety. They ensure that the value of premises, installations, and appliances are preserved and that energy and equipment are used economically.
Hotel Administration & Rooms Diploma Modules
Hotel Admin Foundation Module | Hotel Admin Intermediate Module | Rooms Intermediate & Advanced Module |
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English Essentials | Applied English | |
Introduction to Office Tools | Applied English | Cultural Awareness |
Mathematics Fundamentals | Excel Fundamentals | People Training & Development |
Introduction to Hospitality Operations | Verbal & Non-Verbal Communication | MICE & Events Organization |
Hygiene & Occupational Health Practices | Introduction to Nutrition & Dietetics | Front-Office Operations II |
F&B Service Techniques | Beverage Knowledge | Introduction to Hotel Accounting |
Housekeeping Operations | Housekeeping Operations II | Customer Service Excellence |
Introduction to Front-Office | Basics of Culinary Art | Rooms Division Operations |
Laundry Operations | Front-Office Operations I | Goods Management & Environmental Policies |
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